Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of xmsstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
J***a –
los botones laterales son mera decoración, no funcionan no perciibo acero de calidad en comunicación con vendedor pongo una estrella ya que no me he comunicado con él
R***r –
пришли почти быстро, ничего с ног сшибательного не ожидал за такие деньги но и такой лажи тоже! . не могу установить дату, минутная стрелка дергается в такт с секундной. отстают. браслет кривой, так себе. итог – хрень!
E***a –
Пришли в срок. Крутые часы. Смотрятся отлично.
Q***n –
Качество отличное!
E***a –
Доставка быстрая. Часы как в описании. Спасибо продавцу
W***e –
Часы пришли авиапочтой транзитом через Москву в Красноярск за 15 дней и работают. Спасибо продавцу.
J***t –
посылка пришла быстро, товаром даволен))))
Customer –
Is a nice wrist watch
V***v –
До Самары дошло за 12 дней. Продавцу респект. Ходят. Выглядят хорошо.
B***e –
часы супер. С продавцом не общался. Товар прибыл через неделю.Товар отслеживаться. Ремешок чуть туговатый в принципе всем доволен. Смело 5 звёзд, продавцу спасибо, надеюсь прослужат долго.
K***g –
très bonne montre, de qualité arrivé en 10 jours en France, je recommande ce vendeur
Z***e –
arrivé vite et bien emballé. la montre est comme sur la photo, très belle
Q***n –
Commande arrivée dans le délai. Le produit est fidèle à la photo et la montre est super belle.
F***r –
Belle montre probablement de qualité mais pas de chance pour moi, celle ci s’arrête plusieurs fois par jour.
A***v –
Как ни странно – но всё на высшем уровне!!! Такое на Али встечается не часто! Рекомендую! Искупался в них-всё отлично, не промокли, ходят!
1***r –
Muy buena calidad y va perfecto, queda elegante y no muy ostentoso.
V***y –
До Минска дошло за месяц. Трекер отслеживался, товаром доволен.
Customer –
на половину пустышка. ну что за эту цену.кнопки просто имитация.
Customer –
görüldüğü gibi değil pek az arkadaşlar resme bakarken vay anasını diyorsunuz elinize ulaştığında sadece vay kalıyor 🙂
N***O –
good
Customer –
Super
Customer –
крутые часы, пришли быстро за 2 недели, папе очень понравилось,
Customer –
Buen artículo.
D***u –
İt is very nice. Thank you
Customer –
perfecto todo
Customer –
часы пришли быстро, один минус была не дозакрыта задняя крышка.
F***r –
OK, bon rapport qualité prix.
N***v –
Часы офигенные. Очень понравились.
D***o –
wow
М***х –
хорошие часы, вес 120г, не легкие, не много большие но думаю исправлю, пришли в Ставропольский край за две недели
4***r –
кнопки бутафорские так чт о нет никакого хронометра
R***r –
Es lindo, y llegó rápido, excelente servicio
E***n –
Harika tam gününde geldi teşekkürler beklediğimden daha güzel çıktı kesinlikle tavsiye ederim
J***s –
adorei o relógio muito bonito recomendo o vendedor.
Customer –
very good watch
R***A –
excelente!!!!
C***o –
llego días antes de lo indicado, todo bien con el producto
D***v –
супер быстро доставили, конечно не каррен но пойдет.
P***r –
bonito reloj, tal esta descrito…excelente
4***r –
все хорошо
M***s –
Nice but alittle bit too big
M***e –
c’est très jolie
J***a –
lo recibí bien era como lo describían
H***a –
all good
N***z –
bonito me gusta
S***ç –
teşekkürler mal güzel sağlam