Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of xmsstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
E***o –
Hermoso
K***n –
polecam
W***a –
Ótimo produto, vendedor nota 10
E***a –
Хороший
M***t –
Top
T***v –
гуд
A***a –
nice
D***s –
I only received it today. It’s not what I thought it was going to be.
G***e –
Nice
F***r –
muy entretenido
M***v –
Игрушка хорошая, но, чтобы переместить шарики, нужно большое усилие, девочке 5 лет не справиться. а для более старшего возраста будет не интересно.
M***a –
игрушка восторг! щелк-щелк-щелк!!!
O***a –
Не хватило одной грани, а так пойдёт
M***z –
Arrived on time, just like the picture
E***e –
Got earlier then expected good shape and fun to play with
L***l –
прикольная штука, по типу кубика Рубика. Ребëнку сложно надавить на шарики. Моему 3 года
Customer –
Good product. I recommend.
F***c –
Nickel
A***c –
Puikus galvosūkis
Customer –
nice and fun, this is not a quite fidget, not suitable for class.
J***a –
perfecto
M***a –
Штука классная, все целое и хорошего качества
Customer –
OK
R***i –
I like it!
V***s –
No problem.
Customer –
great quality fast shipping
Customer –
Fast delivery. Kids are happy! Thank you
F***z –
buen producto entretenido
G***n –
Всё супер.
A***n –
все хорошо, лучше брать не прозрачный, качество хорошее, крепления плотные, запаха постороннено нет.
D***w –
everiting is ok, but delivery is very very slow. i pay on 20.4 and recieved 30.7
C***r –
The ball arrived broken 🙁
E***a –
ok
G***r –
good
C***o –
Excelente material funciona perfecto llego en dos semanas
I***a –
Посылка шла в Чили больше двух недель. Шарик небольшой, очень удобно держать в детской ручке. Вначале шарики передвигались трудно, но после игры мамы- очень легко. Шар очень нравится! Спасибо большое магазину! Рекомендую на все !
A***r –
Прикольноя игрушка. Сестрёнке понравилось. Спасибо..
N***a –
I love this!
R***r –
Прикольная штука))) Пришло за две недели))
2***r –
ha llegado pronto.
B***s –
Bolinhas coloridas internas, cheio de rebarbas
Customer –
Good quality, very sturdy, kids are happy.
P***n –
Wszystko się zgadza według opisu, jestem zadowolona. Produkty dobrej jakości, szybka dostawa do Polski. Dziękuję sprzedającemu i polecam!
I***v –
прикольная игрушка.
M***m –
l love it, everything is just super
C***d –
its a very nice puzzle !! thank you ! ook erg stevig materiaal
M***a –
fajna kulka coś na zasadzie kostki Rubika. polecam
C***r –
l’article et arriver tout démonter et il fait que de ce defaire
E***e –
we don’t like it, kids not playing because that coloured balls are very stiff and it’s difficult to squeeze them in… 🙁
Customer –
fast active, A+++ happy with the serviced, recommend store!
L***a –
Igual que la descripción.
Customer –
past niet in de brievenbus. verpakking was kapot maar bal wel heel. goede kwaliteit krijg je niet zomaar kapot
A***s –
perfect. works great
M***o –
Ha llegado rápido y es como se ve en la foto
B***C –
beaucoup trop dur pour appuyer sur les boules dommage car très bien
M***v –
годовалому ребёнку не интересно
J***O –
엄청 빠른 배송 good
Customer –
ruim
O***D –
хороший, работает
Customer –
2 недели сборной посылкой до МО. несложная головоломка,шарики легко перемещаются.
L***l –
.
K***k –
Пришло быстро, отличное качество
M***r –
Great quality, super fast delivery!
M***s –
top
N***r –
macht Spaß
E***n –
Отличный шар.
M***e –
Kids love this cube, Thanks! +++
G***r –
норм
R***v –
perfect
A***a –
wszystko ok. dobrze wykonana. dzieci chętnie się bawią. polecam.
R***N –
Супер качество хорошая игрушка
B***E –
bien reçu en morceaux à monter soi-même. qualité moyenne. je suis un peu déçue du produit.
I***v –
прикольная вещь
Customer –
Todo Bien, Todo Correcto
B***r –
Boa brincadeira… criança de 3 anos se diverte.. trabalha o raciocínio muito bem
L***l –
reçu après la date et ouvert en deux ..
Л***о –
Товар отличный. Ребёнок доволен. Спасибо.
Customer –
пришло с браком
Customer –
Пусть головоломка простая, но против небольшого стресса помогает
V***y –
очень увлекательная игра. не очень сложная, ребенку 6ти лет очень нравится. доставка очень быстрая
Y***r –
BARDZO fajna ❤️❤️
Customer –
exactly as i expected when ordering
S***e –
Thank you ❤️ my baby happy sorry
A***n –
Доставка быстрая. Супер шар.
A***l –
Į LT per 1,5 mėn ,smagus galvosūkis,gavau jau sumaišytą Didesniems vaikams,nes sunkokai stumdosi rutuliukai.
G***I –
meus filhos adoraram, otima qualidade
E***n –
It came finally, but in two pieces. luckely I can click them together and now it’s fine.
T***a –
Игрушка интересная. Пришла в разобранном виде. Пришлось собирать, вставлять все эти шарики и соединять воедино.