Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of xmsstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
C***y –
order didnt arrive, money wasnt returned
A***h –
Прикольная инерционная машинка, ребенку понравилась, размером с ладонь.
J***n –
BIEN RECU!!!
S***r –
Отличная машинка
F***r –
esta bien, aunque pensé que era de mayor tamaño
K***d –
I did not received the goods. i opened a dispute neither refunded the money. Seller was saying to close dispute as it hurts them.
D***d –
Not what’s on the video. The wheels are fixed, they can’t move like in the video, which is misleading. They can just turn around.
E***z –
muy pequeño
D***n –
very fun
A***r –
хорошая машина
E***M –
it’s good, my children like them, but it’s small
A***i –
not nice
E***z –
Es muy pequeño
H***i –
وصل المنتج ومطابق الى وصف إلى حد كبير
M***G –
lindos pero muy chicos
M***G –
lindos pero muy chicos, llegaron antes del tiempo pautado
A***f –
جيده
D***G –
no son como se publicita
Y***n –
не ведитесь на видео! Это просто машинка на 4х колёсах
M***n –
I have asked for two different color but after acknowledging the message, store still sent same color.. I am very annoyed with such careless way of work. otherwise product seems good.
J***a –
よかった
N***v –
Хорошее качество
P***p –
всё ок
Customer –
marche bien
C***r –
Es pequeño, pero se ve robusto y de buena calidad. Fue entregado en 25 en Colombia
A***i –
п
Customer –
The truck not working and damage.No money and no toy…
L***p –
Prekė atitinka aprašymą. Keliavo apie 5 savaites. Padaryta kokybiškai. Viskas OK.
K***l –
didnot rec product
S***v –
всё пришло,спасибо большое.
M***O –
El coche esta bien pero el tamaño es ridiculo
M***v –
думал, что будет больше размером, в картинках есть на ладони, но по факту размер с половину ладони. В остальном всё идеально. Колёса двигаются одновременно, то есть инерция на обе пары
S***v –
Супер
Customer –
as described
Y***n –
Bonito e ideal para niños y bebes.
K***k –
Всё хорошо ребенок доволен
A***o –
non è assolutamente come il prodotto mostrato nel video. questa è pubblicità ingannevole
E***s –
conforme.
J***e –
bon produit Sof que il est petit
8***r –
Спасибо,что заказ пришел быстро,и три мои заказа были укомплектованы в одну посылку. Машинку можно разогнать, при столкновении с препятствиями,она переворачивается и крутится. Но не так как на видео. Правые и левые колеса не могут двигаться отдельно- передние колеса вместе, задние колеса движется вместе,как и у обычных машинок.
Customer –
good
H***a –
супер тачки, купила ребенку сначала одну, играю сама . супер машинки. доставка быстрая цвета соответствуют. продавцу спасибо.
L***a –
быстрая
A***f –
تطلبت ٢ و وصلت واحده للأسف والان وصلت ٢ بعد طول انتظار
Customer –
가성비 최고. 손자가 아주 좋아 합니다.
S***v –
The toy I received is functional, not damaged, but the video is science fiction compared to the toy itself.
C***r –
Muy buen producto, lo recomiendo firmemente.
Customer –
سيارة صغيرة نوعية جيدة خفيفه صالحة للعب من طرف الاطفال أقل من عامين
V***r –
Доставка быстрая. Товар соответствует описанию, спасибо!!!
O***s –
Прикольная машинка, но маленькая, я думала будет чуть больше.
R***r –
все как в описании,дошла без повреждений.упаковки нет вообще только пакет почты.
Y***v –
Классная машинка, легкая, компактная, очень шустрая
A***d –
good
Customer –
Small nice car but can be difficult to get your fingers around. Jumps around in a funny way when it bumps into obstacles.
E***a –
no recibí nunca mi pedido, le solicite apoyo con el número de seguimiento, porque el que me dio, no existia. nunca pude localizar el producto en el correo nacional. abrí disputa y me solicito cerrarla, accedí a cambio de ayuda con el seguimiento pero nunca más respondió. solo espero a que pasaran los dias
L***a –
funciona super y es lindo
F***r –
Super aime bien merci
A***h –
пойдет
L***a –
Nice one
K***t –
Cute little toy for a little boy. It will definitely keep him entertained!
A***d –
Nice
H***a –
машинка супер!!! гоняет, разворачивается. крутится
K***h –
обычная ни как на видео
D***e –
Esta muy bien y parece resistente.
K***y –
ok
C***p –
excelente
A***a –
the car Video advert is very misleading. this car does not have any battery and car is extremely tiny