Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of xmsstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
L***r –
– Item had a timely arrival encased in decent packaging. the poster was of good quality and adhering to expectations. shop was responsive and informative, having been in correspondence regarding digital image size and mapping onto print, said interaction took place before electing to make the purchase.
J***s –
very nice. The store was so helpful. Thank you very much. I recommend this seller ❤️
V***v –
Wouw we so happy ❤ Quality Perfect looks Gorgeous store very good,my picture quality not so good try to help us try find better designion.Thank you so much Recommend
Customer –
never got it.
C***y –
Je tiens à laisser un feedback parce que tout était parfait !! JE RECOMMANDE VIVEMENT CE VENDEUR !! Produit correspond à la description et aux commentaires ! Très bonne qualité + bien emballé + prix abordable + envoi rapide + EXCELLENTE communication avec le vendeur + rapidité du service (aussitôt le produit acheté, une personne vous répond par message dans la minute !!). LE SERVICE EST EXCELLENT. RIEN À DIRE DE PLUS ! MERCIIIII !!
Customer –
me gustó bastante muchas gracias.
Customer –
Отличный продавец! Быстро, качественно и профессионально, советую! 🙂
F***i –
reçu en un peu + de 2 semaines vendeur Top, répond rapidement, est à l’écoute, nous envoie l’impression par message afin de valider, vraiment très bien !
M***n –
beautiful quality of customs designs
M***u –
Sorry that I didn’t get it. I was waiting about it. Maybe next time.
A***e –
Thank you so much, quality is excellent. Highly recommend.
L***a –
Super bien la calidad
B***a –
Tu es très satisfaite de ce vendeur magnifique La photo merci beaucoup
J***h –
the print is 5mm under size which means i have to buy paint and paint the white edge or it will be clearly visible in my frame
Customer –
Super communication with store, promt answers, fast shipping, when there appeared a problem with the carrier the seller was very supportive. Recommend!
J***x –
Все в срок. Хорошее качество за эту цену)
Customer –
Beautiful. Will buy again.
A***s –
Excelente produto alta qualidade, recomendo podem confiar, bom vendedor, boa comunicação, muitíssimo obrigado
Customer –
Good quality and not printer paper. Larger than I had expected. Didn’t come exactly on time but it did arrive in the same month (July). Would buy again, it’s affordable and the store was very communicative
Customer –
Ho top. qualité ++ Voilà voilà 🙂
Customer –
Good printing quality.
A***3 –
good quality, weird white border
A***. –
Excellent prints as always! Best print shop on AE
F***n –
QUALITÉ INCROYABLE ! Le vendeur est très professionnel, je passerai à nouveau commande !
I***v –
все класно, спасибо большое, качество супер, буду заказывать еще!!!
D***e –
Frame came well packed and was in good condition. Cardboard braces need to be handled with care when hammering or using mallet. Took me some time to put it together due to the Length. Canvas on the appeared to be bent outward and sideways probably due to the slight differences between the frames or probably the cut size of the canvas. Extra pins and board braces might be helpful incase of mistakes..
I***r –
excellent assistance and competence has always solved me any problem excellent canvas material
L***n –
A1 Product
Customer –
Отличный продавец!
F***r –
très contente la qualité est là. Arriver en moins de 10 jours
V***s –
deception… the quality and colors of printing are bad.
A***g –
ahh it turned out super cute :DD it had a white border i didn’t quite like, but other than that, the quality is cool and my picture came out nice !!!! definitely recommend!
U***r –
great quality canvas print!! my image i submitted wasn’t very clear but the print still came out super well!! the size is accurate and it looks great on my wall. thank you!!
A***s –
Truly great prints with beautiful colours and sharpness and also a fast delivery.
H***y –
Good job
Customer –
Never disappointed in this store, very good communication but most importantly good quality
C***l –
un vendeur top. professionnel
M***o –
Very beautiful!
I***s –
2nd order from this store. Great printing,fast shipping
G***a –
ha llegado súper rápido, la comunicación con el vendedor perfecta, la calidad de la imagen muy buena, estoy muy satisfecha, la cuarta vez que le compró, seguiré pidiendo
K***o –
me encanto
I***r –
Good
M***a –
Très content de la qualité de l’impression !
I***n –
Hele mooie en goede kwaliteit. definitely recommend
Customer –
excellent quality. delivered very fast. packaged well. I like my experience here and will order again.
C***s –
Muy pequeño
I***n –
Ottimo prodotto, velocissimi e cordiali
S***e –
Very good!