Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of xmsstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
J***o –
Muy buen producto
B***r –
Шопер такой же,как в описании,принт качественный,не поменялся,ткань плотная,продавец показал макет,очень довольная этой покупкой.
A***n –
Me han encantado, muy contenta Volveré a comprar sin duda próximamente
S***t –
Very beautiful and good quality! The store was very friendly and good service
E***a –
Очень понравилась! Все по заказу, ткань плотная. Спасибо большое!
R***g –
Seller, like the product, is good.
L***s –
El vendedor es muy amable y rápido. La bolsa es genial, pero el dibujo tirne una smanchitas en la zona amarilla. La cremallera es de buena calidad y me gusta mucho! Lo unico malo es que la bolsa no tiene fondo, es un cuadrado recto. Me hubiera gustado que las asas fueran más largas. Es general es un buen producto.
N***r –
La communication avec le vendeur s’est très bien passé. Le tote bag est arrivé plus vite que prévu il est de très bonne qualité ! 🙂
L***c –
toujours parfait, envoie rapide, travail parfait. livraison rapide avec bon suivie. merci beaucoup
Customer –
Продавец просто лучший. Выполнял мои малейшие указания по поводу моего дизайна. Принт идеального качества! Сам шопер тоже очень качественный, есть замок и даже маленький кармашек внутри. Я советую покупать у этого продавца:)) Фотографии специально сделала вблизи чтобы было видно это шикарное качество!!) И кстати каждый шопер в отдельном пакете лежал. Вообщем советую.
U***r –
Very Cute! Exactly how I sent in the logo. It is gonna be a great gift for a friend 🙂
B***a –
es muy bonita, la calidad es muy buena, la comunicación con el vendedor es excelente, si tienes problemas con las fotos por la calidad o derechos de autor el te lo comunica, te muestra como van a quedar los diseños para que digas si así o no, en verdad es muy buena la bolsa se ve resistente, la impresión es perfecta, las asas y la bolsa son de buen tamaño, me encanto en verdad lo recomiendo mucho, su envío fue muy rápido, recomiendo mucho, muchas gracias en verdad es perfecto .
Customer –
Excellent
E***a –
Отличная сумка. Швы ровные, аккуратные, нитки не торчат, запаха нет. Доставка очень быстрая. Продавец вежливый и приятный. Продавца и товар рекомендую.
S***r –
I love it! The bag came in great conditions. I recommend buying from this store! :)) As well as great communication fast and patient responses!
Customer –
Качество как самого шоппера так и напечатанной картинки прекрасное, внутри есть дополнительный кармашек, продавец заранее присылает как все будет выглядеть. Все супер:)
A***a –
ПОКУПАЮ УЖЕ ВТОРОЙ РАЗ. ткань просто супер и принт отличного качества. с замуком и внутренним карманом, уже двое друзей себе такие захотели
J***z –
increible. perfecto.
R***e –
bellissima shopping bag!!! Qualità super, grazie venditore!!!
Customer –
Отличный и очень отзывчивый продавец! Все было выполнено по высшему разряду исходя из пожеланий. Отлично применили эскиз в формате PNG, так как требовалось создать эффект прозрачного выреза в некоторых местах) (Эскиз палить не буду исходя из соображений авторских прав). Качество принта также на высоком уровне! Будем обращаться ещё!)
A***n –
Omg i love this so much it was worth the wait!! Its also much bigger than I expected cant wait to use this!! Excellent quality i recommend ! The store is also very nice
M***o –
Me encanta!!! Bolso de muy buena calidad, imagen impresa con buena resolución. Muy satisfecha, compraré más.
N***i –
Продавец лучший, приятный в общении. Качество сумки очень хорошее. Принт хороший, ничего не съехало
Customer –
the design i requested is based on omori and it came out looking really good! the bag is smaller than expected but thats alright. very happy with product!
L***o –
Very great quality!! Soooo happy with my new bags!! Thank you so much!!! I will order them again!!
C***z –
Love it ! The quality of the printing is very good. Seller was very understanding and responsive when asked to fix something about the. Design
E***a –
Сумка супер. Цвет такой же, как и на картинке. Качество изображения идеальное, все швы ровные, нитки не торчат, запаха нет (приятно пахнет хлопком). Очень быстрая доставка. Продавца и товар рекомендую!
I***i –
Mauvaise impression, le vendeur m’a dit qu’il m’enverrais un autre gratuitement j’ai donc patienter mais rien et du coup je ne peux plus ouvrir un litige !!
F***r –
Parfait
Y***i –
geweldig
Customer –
Ok
R***a –
excellent ! loved it thanks!!
Customer –
Arriver rapidement et très satisfait de la commande. Vendeur très réactif
C***r –
The print had some stains on the writing
U***r –
AMAZING. I LOVE IT SM. amazing quality aswell. im so in love with this bag
O***o –
хорошее качество пошива, есть кармашек внутри и молния. качество самой печати ща такую цену тоже норм
F***r –
Parfait ! Encore une fois
A***. –
Sehr gute Qualität.
S***H –
СУМКА БОМБЕЗНАЯ ЗАКАЗЫВЫЙТЕ НЕ ПОЖАЛЕЕТЕ шоппер на молнии, большой и вместительный, есть маленький кармашек внутри. принт – наклейка, но качественная, правда есть небольшие дефекты в виде мелких темных пятен на местах со светлыми оттенками, но ничего страшного. продавец приятный в общении P.S держите солянку мемов с Синдзи и кружкой от плохого настроения 😉
E***B –
My bag looks great, and I’m really happy with the quality! The store was very helpful when I was choosing my design. I’m extremely happy with my purchase and I will probably order another one!!
L***n –
Vraiment parfait. Le flocage est très bien fait, le sac est robuste et de bonne qualité. Traitement de la commande parfait et rapide, bonne communication avec le vendeur, envoi rapide. Je suis très contente !
A***S –
Супер
U***r –
Amazing quality! The print was very high quality, and the material was perfect. The store was extremely kind, cooperative, and patient. Came in about 2 weeks or so after the seller finished designing my order, so very quick delivery. I got a lot of compliments on this tote bag, a must buy!
M***. –
Perfecto,como siempre
Customer –
Muy contenta con la compra, se ajusta a la descripción y el estampado ha quedado precioso. Además tiene cremallera y un pequeño bolsillo interno. Muy recomendable
A***u –
I LOVE this bag!Ordered for the second time and again all perfect!
J***r –
quick shipping, nice store and quality is great thank you!!
E***N –
Superbe article ! Je recommande. Vendeur qui communique bien.
Customer –
Меня всё устраивает. Печать качественная, как и ткань.
Y***C –
i was hoping for it to be a little baggy, but its ok. store is kind
M***t –
great product and fast shipping. Perfect!
R***n –
Продавец просто лапочка!!! Качество товара на высшем уровне , печать и ткань очень хорошие , всем советую продавца !!
Customer –
The bags you sent me are 11/10 I will order more and more!!
J***n –
5++
L***o –
Wouahhh !! Very good print, very good quality, I love them <3
D***W –
Good quality and fast shipping!
J***n –
Great! Exactly as planned
Customer –
It looks exactly like the picture. I’m very happy.
T***a –
very very nice
F***r –
Franchement, je suis bluffée par la qualité des sacs et de l’impression … encore mieux que ce que j’avais imaginé. Je vais donc repasser commande car top ! Merci
Customer –
perfect‼︎