Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of xmsstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
C***t –
perfect
I***z –
The shirt is good quality and so is the design. Threw the shirt in the wash right after it arrived and glad to say the print was still there even after the dryer!
A***i –
Non il massimo
Customer –
very good printing! make sure your photo is clear when you submit your design!
F***r –
excellent
N***n –
Muy buenas camisetas con resultados de impresión maravillosos
O***d –
attention le motif est thermocollé donc la qualité n’est pas extraordinaire
D***n –
Это лучшая футболка, спасибо продавцу, я очень доволен. Качество ткани отличное. Продавец общительный, отвечает быстро. Определённо буду заказывать ещё у этого продавца.
N***s –
Прикольно, что сказать. Первая стирка покажет насколько хорошее качество. Пришло быстро
T***a –
Футболку заказала женскую размер М, а пришла немного больше и написан размер LM , свободная , но не слишком большая, можно носить. Печать отличная, до печати продавец прислал эскиз на подтверждение. Качество футболки – плотный хлопок, не прозрачная, удобная, без запаха.
V***k –
Спасибо за футболку! Очень хорошее качество
M***n –
not bad
D***o –
En principio todo correcto. Veremos tras unos cuantos lavados si la pegatina se mantiene correctamente.
Customer –
bonne qualité, bonne communication, bon vendeur. Parfait
R***r –
Рисунок на 10/10, вот только с размером беда, написано что XL, а на самом деле гораздо больше!
F***r –
extraordinary customer service
E***y –
A1
Customer –
Amazing. Wow. ordering more now such good quality & came so much faster than said
A***r –
Very good quality!! I’m so surprised! It came super quick to Australia. Material is soft and would definitely purchase again.
K***o –
Посылка пришла очень быстро, самовывоз – Пикпоинт. Заказала – 22-го июля, пришла 9-10 – го августа. Ткань приятная к телу, мягкая, не мнётся. Рисунок чёткий, такой как и хотелось. Размер больше, чем ожидала, получилось Оверсайз. Хорошо упаковано, в конверте футболка была аккуратно сложена в пакетике. Продавец общительный и приятный.) Покупкой довольна.
V***u –
Крутая майка. Прыемная, якасны малюнак. Думаю заказаць байку
Customer –
very good Shirt and fast Delivery
J***z –
Excelente, muy contento y muy buen vendedor, totalmente seguro que volveré a comprar
K***k –
good quality recommend store, good size. fast delivery.
A***r –
amazing quality. stores very nice and responsive also surprisingly shipped really fast
J***u –
Perfecto como siempre
P***o –
Ya he pedido seis en total, vendedor atento y amable, camisa de calidad, tras muchos lavados sigue impecable.
F***f –
The picture is unpleasant to the touch, it is hard and stiff, it resembles a thick oilcloth on the table
G***g –
very good will defo order again
K***y –
The print is nice, the T-Shirts are a little thin but good quality and the size chart is actally very correct, everything fits perfectly.
V***o –
Отличный принт, качество футболки хорошее. На 54 заказал xxl, село очень свободно, нужно было заказывать xl. Товаром доволен.
P***n –
excellent
J***s –
Love it great store
A***o –
Отличное качество принта и соответствие по размерной сетке. Буду брать еще.
I***r –
המוכר היה כל כך נחמד !! והחולצה מעולה ממליצה בחום!!
2***r –
Très satisfaite du produit. Excellente qualité. Taille un peu plus grand que la taille. Excellent échanges avec le vendeur, toujours à l’écoute et réactif. J’ai passé d’autres commandes avec ce vendeur. Je recommande.
B***窓 –
My bedroom lighting doesn’t do it justice but let me tell you, this is perfect. The material decent and somewhat breathable. The design came out clear, it a little brighter than I had expected but it understandable. I order a Men M. Since Men clothes feel better on me than women. If anyone interested in knowing size. I am 36 D ” chest, 30″ waist, at 70KG. with height of 5’3. This shirt is not tight, still got plenty of room and length. Will probably get another in the future.
D***l –
impression parfaite , je recommande. Vendeur à l’écoute pour les projets
C***a –
ya he comprado varias, y todo exelente
A***a –
Все дуже добре. Продавець чудовий. Зробили все так, як я хотів. Рекомендую
C***t –
Perfect. Exactly what I wanted and they helped with my designs as I only had photos of someone else’s shirt to go by. Very impressed and will definitely being ordering from this store in the future. Thank you.
A***a –
2xl is not this small. Please get your sizes right
M***m –
מעולה מוכר אלוף מס 1
Customer –
Parfait, impression impeccable !
Customer –
Parfait c’est sérieux article impeccable merci
E***l –
This shirts speak for itself I love seeing my creation come to life
U***n –
Very good quality shirts and nice logo printed well very happy recommend to anyone that would like to have their business logo or anything else printed on them five stars all the way
O***a –
футболки очень понравились и в плане качества, и в плане внешнего вида. принт яркий и чёткий, ткань достаточно плотная; хлопок. продавец отвечал на вопросы, уточнял внешний вид финального продукта. обязательно обращусь ещё!
D***v –
До Москвы в пункт выдачи дошла за 12 дней.На рост 185 российский 50р заказали у продавца размер L,подошла идеально.Качество футболки отличное.Изображение четкое,краски яркие.Продавец все выполнил как и просила,отвечает на вопросы быстро.Рекомендую.
R***z –
recomendado al 100%
F***f –
Very poor quality
F***f –
Quite beautiful prints High quality
C***e –
très bon vendeur à l’écoute ,bonne qualité du t-shirt
K***u –
Seller was very kind and did a wonderful job. 100% would recommend and buy from again!
Customer –
Top Quality, on of the best printed shirts I’v ever bought
G***a –
Printing not totally identical to image provided
M***i –
Good quality! The print is very beautiful and well made. Recommend!
A***v –
ok
M***d –
Absolutely fantastic quality. Outstanding communication from the store. super fast delivery to Australia. Will definitely purchase from this supplier again.