Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of xmsstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
M***e –
It’s a pitty that the booklet shows motorized version, but there are no motors in the package, that would’ve been nice.
A***r –
ok
I***n –
Продавец – ок. Качество блоков отличное, инструкция хорошая. Сама модель не принесла удовольствия от сборки, т.к. много мелких деталей серии City, держащихся не прочно (так придумал дизайнер). Но зато хорошая детализация. Сборка не понравилась, но на полке модель выглядит хорошо.
H***. –
пришло, после сборки дополню про комплектацию
N***r –
conforme à la description. jolie modèle.
H***r –
Ziet er allemaal perfect uit
S***N –
Conforme à la description, livraison rapide. Aucune pièce ne manque. Je recommande.
J***s –
great wuality
Customer –
Zag er leuk uit maar op een aantal plaatsen passen de briks niet goed asjes te kort spatlappen vallen er bij de minste beweging af net als de uitlaat ook de zijstukken achter vallen er af zitten los ben niet tevrede niet voor herhaling vatbaar
M***i –
Na plus: *Szybka i bezpieczna wysyłka (brak pogiętych, pękniętych elementów). *Czytelna instrukcja (obecne kroki zaznaczone są kolorem na szarym tle ponadto uniwersalna instrukcja do wersji statycznej jak i dynamicznej. *klocki są bardzo dobrej jakości (nie bolą palce przy wciskaniu wchodzą jak w masło) jak i barwy. *bardzo ładny model! Na minus: *żal że nie zamówiłem wersji dynamicznej. polecam!
J***B –
Sehr Schönes Modell wie ich Finde gute Steine Qualität keine Defekte oder Fehlteile sowie gute Bauanleitung kam nach 15 tagen bei mir an
H***o –
Todo correcto y muy rápido. Cuando lo haya montado enviaré un nuevo comentario.
D***r –
Thank you for my order!
M***r –
Super und sehr sehr schneller Versand
J***z –
bien rapido
N***a –
Land Rover Defender 90 Camel Trophy By Rael 2126 pcs Scale :1/12 Dispite the stickers , it’s a great 4×4 build.
N***r –
Supper guter teil
I***y –
Arrived REALLY quick! Product exactly as described, I’m very satisfied!
A***a –
Schnelle Lieferung, sieht top aus. Sehr gut verpackt
A***s –
schöner Bausatz
Customer –
Recibido. Parece que todo está en orden. En unos días me pondré a construir el modelo.
A***r –
pacco arrivato integro, spedizione abbastanza veloce, non mi resta che montarlo.
L***i –
thanks
M***i –
Fantastyczny zestaw poniżej zdjęciami z moimi małymi przeróbkami (robiłem pod crawlera) silnik dokupiony z mold Kinga oraz ledy od innego dostawcy jest sztos mimo swojego ciężaru daje rade bez problemu.
M***v –
Пришло за 14 дней
M***o –
Looking forward to building it. great communication with store and looking forward to buying in the future.
Customer –
schnell angeliefert, sieht gut aus
D***k –
Zamówienie dotarło w 2 tygodnie, wszystko zgodne z opisem. Woreczki z kolcami ponumerowane do instrukcji.
Y***o –
Reçu soigneusement emballé sans que l’emballage soit déchirée. Pas de pièces cassé visiblement. Le manuel d’utilisation est en papier. Reçu rapidement.