Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of xmsstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
T***a –
Как на картинке. Хорошего качества. Только доставка долгая
M***a –
Polecam
L***s –
Фигурка соответствует описанию и фото продавца. Не очень большая. Выполнена и прокрашена аккуратно. Постороннего запаха нет.
A***k –
товар пришел быстро немного не соответствует описанию раскраска другая чем заказывали качество отличное
F***r –
articles d excellente qualité ! petit prix . envoi très rapide super !!
D***n –
Красивый
S*** –
good quality
E***a –
Wszystko dobrze
V***r –
Динозавры хорошие. Заказала уже несколько штук. Ребёнок играет с ними больше месяца, все целые, не сломались и ничего не отвалилось. Рекомендую.
Customer –
OK
Customer –
Un poco complicado montarlo pero bien
Customer –
Маленький, из хорошего пластика.
K***v –
🙂
M***t –
valt wat kleiner uit dan verwacht
K***k –
Mon fils est content…
A***v –
я не получил покупку, мошейники
Customer –
de muy buena calidad, son bastante grandes, y compatible con Lego, merece la pena, mi hijo está encantado, lo recomiendo. envío rápido
N***n –
Товар пришёл быстро. Без дефектов
Customer –
w miarę szybka dostawa i zgodne z opisem
L***a –
очень маленький динозаврик, около 3см.
F***r –
il y a un défaut sur le bras
P***a –
I had to pay 5 extradollars to get the package from the post office. I don’t understand exactly why, as it is the first time happening.
J***r –
This one was missing the neck/head connector as was a few others, rendering them use less and less than perfect. There were several leg/body connectors left over but no spare neck/body ones
J***o –
este artículo presenta en la pieza que une las alas un defecto de falta de material que lo hace inservible, una lástima.
K***h –
Wszystko super ale długa dostawa
S***s –
A mis hijos les ha encantado. Se mueven las articulaciones y la cabeza. Me ha gustado. Volveré a comprar
N***a –
Дети довольны! Качество хорошее! Доставка быстрая! Рекомендую!
T***o –
se desmonta muy facil
E***a –
Отличные фигурки,ребёнок счастлив)доставили тоже быстро,до СПб чуть больше 2 недель
Customer –
Super livraison très rapide
Customer –
muy pequeño, pero bien
Customer –
muy bonito
S***s –
ok
U***r –
was missing part of the mouth piece
N***o –
Genial. Igual que en la foto. Mas grandes de lo que pensaba. a mi hijo le han encantado. han tardado unos 15 días.
W***w –
Produkt zgodny z opisem
S***o –
El producto es igual al de la foto. Ha llegado casi tres semanas después de la fecha de entrega. abrí disputa porque lo quería para un regalo y no llegó a tiempo pero el vendedor me devolvió el dinero.
Y***a –
клёвые динозавры
U***r –
Заказ соответствует.
M***z –
Las piezas se desmontan fácilmente, no recomendable para niños pequeños.
Customer –
とてもきにいっています。
N***a –
пришёл за 2 недели в Новосибирск. классные динозавры. сборные. лапы и голову нужно присоединять
F***f –
Отличный китайский дракон
A***v –
совсем крохотный
P***H –
Всё хорошо рекомендую
N***B –
Отличный динозавр, сын в восторге
M***r –
Good Seller
D***n –
Классные динозавры, ребенок доволен
D***O –
Son muy bellos. Muy contento mi sobrino. Recomiendo al vendedor. Llegó rápido a Chile.
C***c –
good
R***r –
Супер динозавры, все как на картинке
J***a –
Классные динозавры. Дети довольны. Качество отличное.
E***i –
По ощущениям – динозавры шли пешком в Московскую область В остальном отлично за свои деньги. Спасибо продавцу!
M***s –
la verdad muy bonitos, muy lindos en calidad y precio mi hijo está racinado le encantan …. el envío fue rápido no demoró mucho
A***a –
Продавец отправил товар сборной посылкой. При получении в посылке данного товара не было. Продавец на жалобу не отреагировал. Продавец мошенник.
A***I –
Muito bom!
Q***n –
seem to be decent and as per specification. i havent assembled them as yet.
9***r –
nice
R***r –
Здравствуйте посылку получил все хорошо спасибо большое
R***r –
Здравствуйте посылку получил все хорошо спасибо
9***r –
very good. I expect a little bit bigger, but very nice already. it’s received 5 days before what I was expected.
Customer –
С продавцом не общалась, доставка около 3 недель, быстрее заявленного срока.
J***l –
super but really tiny
Customer –
good!
F***D –
super, je vais en commander d’autres !!!
S***e –
Super mon fils est heureux
N***o –
Llegaron rápido, bonitos
O***a –
очень маленький. Размером с ноготь
S***s –
реально крепкие, можно брать
S***a –
шикарные игрушки, реьенок в восторге
J***o –
Great
P***e –
Très petit
I***v –
ок
A***V –
Огромное спасибо!ребенок доволен.Все элементы соединились отлично.Доставка 10 дней.
F***a –
amei vem igual que tá descrito além que chegou antes do prazo parabéns aliexpress vou continuar comprando
Customer –
Creo que le gustaran a los niños y jugaran mucho con ellos . Lo único que pensábamos que los pies se podrían acoplar a las piezas de lego para que se sujetaran.
R***r –
отлично
S***o –
Все нормик
Л***й –
Все супер)
T***a –
Все супер)
9***r –
Parfait