Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of xmsstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
S***s –
всё окей доставка 33 дня до тульской области продавец красава
I***d –
ممتازه
N***M –
muy exacta, recomiendo comprar
Customer –
Pleasantly surprised!! I was expecting the print to be small but it’s actually quite legible and easy to read! I wish I had taken a phot of it but i have already given it as a gift to my friend :(( It’s very good! The gold material looks and feels quite cheap but for the price, it made a good unique gift. I like it.
F***r –
bein
Customer –
جدا ممتازه
3***r –
muy bueno muchas gracias vendedor por regalo
G*** –
Es ist gut
J***a –
Так себе брелок,выглядит хорошо,но пластик и сама книжка не очень крепко склеена,и если вытащить книжку,сложно обратно вставить.
K***s –
igual a la imagen y a la descripción. Buen producto
A***H –
شكرا
E***b –
todo bien
A***s –
.
L***l –
до Зеленограда пришёл за 2 недели. цена-качество. на фото смотрится лучше. просила синий, продавец сказал, как получится, пришёл красный. бусина одна деформирова.
R***r –
пришло. все не плохо
O***i –
ممتاز
B***a –
المنتج جيد
А***а –
красивый
3***r –
большое спасибо вам
N***v –
спасибо продавцы очень быстрее доставка за 15 дня Кемеровская область город Междуреченский очень красивая мне очень понравился и вам тоже советую это магазин покупать очень быстро отправили
A***r –
ок
Customer –
заказ был повреждён по дороге
Customer –
Juste PARFAIT !!!
J***s –
Muy bonito
A***v –
ни как на картинке , но пойдёт .
B***r –
good product, very slow shipping.
M***a –
Machallah j’aime beaucoup ❤️❤️ Merci beaucoup en venduer
A***e –
ممتاز انصح بلمتجر
N***d –
Beautiful,takes 44 days to arrive ,I didn’t communicate with the store
Customer –
nice
R***E –
وصلت في حالة جيدة الشكل ليس مقنعا كنت اتوقعه أكبر
L***h –
very fast shipping. corresponds to the description
7***r –
son muy bonitos
Customer –
хорошая маленькая гуран
D***a –
очень понравилось, внутри Коран на арабском еще не смогла прочитать буквы очень мелкие (зрение плохое у меня) , спасибо
Customer –
الله يجزيكم الخير كتير حلوين
Customer –
Bon produit excellent
F***i –
Très, très satisfaite j’achèterai de nouveau
M***R –
As described. very cool
O***o –
Nice thnks
B***i –
j adore
Customer –
Perfect
H***h –
joli
9***r –
Top
L***a –
j’aime
2***r –
благодарю всё нормально
F***r –
Livraison super rapide 6 jours
6***r –
C’est magnifique
K***a –
Качество честно говоря не очень. Криво приклеена страза. Сама позови стёрта местами.
H***i –
porte clé bien reçu et comme sur la description sauf pour moi le souci c’est que c’est en plastique et trop léger
S***i –
شكرا المنتج لحق في مدة قصيرة
Customer –
really nice , better than I expected, quick delivery. thank you
9***r –
je suis ravi
F***r –
comme l’image merci
C***s –
Me encanta!!! Igual que en la foto!!!!❤❤
Customer –
Спасибо большое все отлично
A***a –
Пришел достаточно быстро. На границе объединили с другими посылочками, что очень удобно и правильно, поскольку наши работники Почты России иногда воруют мелочёвку. Заказала не глядя, детям играть в кукол-волшебниц, выглядит как книга с заклинаниями, давно такое искали. Только потом прочла в отзывах, что это Коран
P***k –
teşekür
Y***I –
Looz
U***r –
Makes a great key ring
Y***l –
pedi 3 y uno venia en mal estado
N***v –
Good good
S***a –
dankjewel heel mooi
L***r –
Благодарю за товар рекомендую продавца всё как описанно получил в срок.
N***n –
petit et magnifique
N***s –
Seller never updated shipping so I was unaware if it had been delivered for 20 days after delivery. Recommend store in the reason item arrived on time and it is correct as photo.
D***d –
في الموعد شكرا لكم
M***a –
i don’t receive my parcel
M***f –
Awesome!
Q***z –
Очень приятный брелок ,внутри маленький коран очень мило
F***o –
es precioso y muy bonito
A***r –
جميل جدا شكرا للبائع ووصل بسرعة
A***s –
es demasiado pequeño pensaba q era más grande no sirve para leer solo decoracion
B***e –
never brought the order to my house
N***y –
très mignons. top pour offrir. merci.
M***n –
its looks like the pic but took a little longer to be received
O***i –
es de plastico pero genial
A***r –
Conforme à la description, envoi rapide
C***i –
Very fast
L***r –
Благадарю за товар.рекемендую продавца.
С***в –
нормально
S***r –
Très jolie,adorable… Merci beaucoup le vendeur et le fabriquant,Merci Ali
Customer –
good