Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of xmsstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A***r –
es un reloj de modelo muy antiguo..lo que lo hace muy especial y está bellísimo…mil gracias..
B***o –
saludos el accesorio llegó, gracias
Customer –
color muy bonito
Customer –
Muy bonito. Y me llego rápido lo recomiendo al 100%.
F***z –
Esta muy padre, buena calidad y muy bonito
E***e –
Precisó muy exacto a la fotografía funciona perfectamente
E***d –
Just like back in the day, still great! It’s a bit annoying to set but try it!
L***a –
парню понравилось
Customer –
esta hermoso
Y***a –
igual a la descripción
Customer –
Edta hermoso tardo aprox un mes en llegar a pero estoy super feliz, la calidas es excelente
Customer –
más baja calidad, pintado el dorado parece de juguete
A***s –
Correcto y útil
C***a –
llegó tal y como se ve en la foto, me gustó mucho.
K***t –
Пришли быстро, в совмещенной посылке. Красивые, работают. Но я нихрена не поняла как их настроить, хоть инструкция прилагается (на китайском и английском).
Customer –
стекло часов имеет потёртости…такое чувство что их уже кто-то до меня носил
Customer –
Es bello, igualito al de la foto y en perfecto estado, gracias:D pd: lo pedí en entrega combinada pero este llego solo antes. Igualmente cool. thank youuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuu
Customer –
Классные
Customer –
Bom
M***a –
Часы как часы. Думала, будет меньше циферблат,но в принципе за такие деньги сойдёт. Шли они ну очень долго. 4 месяца!!! А потом ещё доставка переносилась. Так что,сами решайте надо ли вам такое или нет
J***t –
Часи відповідають опису, є підсвітка)
Customer –
La correa es dura y la iluminación muy escasa. Poco que ver con la imagen.
C***r –
muy bonito
Customer –
Es súper bonito y cómodo, tiene unos colores muy padres y es súper idéntico a la descripción. Llego antes de lo planeado y sin singun detalle.
D***s –
No llegó, dinero fue devuelto
Customer –
bien
P***r –
Más vale tarde, que nunca. llegó retrasado, ahora a probar el producto
Y***a –
Часы как в описании. Есть инструкция на английском и защитная пленка на дисплее. Упаковано было хорошо. Пришли и сразу работают. Функционал простой.
N***a –
все в целости, упаковано было очень надёжно! полностью соответствует описанию. смотрится красиво. подсветка разных цветов. ребенок безумно счастлива. спасибо большое. доставка была очень быстрая! продавца и товар рекомендую!
M***l –
muy grande
E***z –
Todo perfecto, tal y como en la descripción. Muy satisfecha. muy bonito que se puedan cambiar de color para ver la hora. Ha tardado unas 3 semanas en llegar a España
G***n –
Leuk horloge snap alleen niks van hoe ik alles goed krijg de beschrijving is in Engels en Chinees
T***a –
Nice
I***I –
I really like it
M***s –
It is ok for the price paid.
N***y –
за такую цену хорошие часы. легко настроились. смотрится прикольно.
Customer –
.
A***o –
Excelente relación calidad – precio. Es muy bonito y funcional.
O***a –
buen producto
M***n –
Часы бомба, я влюбилась) Такие стильные и яркие, переливаются разными цветами) Цена очень заниженная для таких часиков) Пришли за 3 недели примерно:)
M***z –
para ser de mujer, es muy grande
M***a –
Товар не пришел, деньги вернули
Customer –
귀엽긴함 근데 작동법은 처음에만 살짝 어려웠고 다 이해하면 쉬움 사진엔 언찍히는 거술리는 이물질이 좀 곳곳에 껴있음 심하진 않았음 배송도 에어캡? 에 쌓여있어서 안전하게 왔음.
J***o –
good watch.. totally worth it
J***a –
Tardo mucho el envío , aproximadamente 2 casi 3 meses, muy buen producto , muy conforme con las características.
A***z –
no a sido muy rápido en llegar ,pero venía muy bien protegido y sin problemas el producto…
K***z –
Me encanta.
Customer –
excelente reloj y muy bonito y se mira buena calidad , el envío es rápido de China a México, pero aquí correos de México tarda mucho entregarlo
R***a –
En la foto parece algo más pequeño. En principio funciona genial, tiene luz, alarma y pita a en punto.
Customer –
the watch is so cute and arrived in good timing