Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of xmsstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A***e –
This is absolutely gorgeous. The length is perfect for any height and can easily be hemmed. It’s perfect for any weight because it’s stretchy but it’s not too loose. It’s perfect for hijabis or niqabis because it’s a beautiful jilbab that comes with a part you can pull up to be a niqab. It’s not form fitting or anything so it’s great for those who dress modestly.
S***n –
Absolutely amazing, the fabric is cool and it fits perfectly. It arrived early and was in good condition, I will be ordering another one for sure
Customer –
Perfect! Love it!!!! Size is really perfect & arrived in Belgium in less than 10 days! Thank you! Will be ordering other colours as well
F***l –
conforme
A***r –
Parfait
A***r –
Ça fait 5 fois que je commande, les jilbeb sont magnifiques et s’adaptent à toutes les tailles, tissu de très belle qualité, super communication avec le vendeur bref le top
M***O –
Le trou pour la tête est trop grand. Dommage car elle est très bien sinon.
S***e –
très satisfaite. la robe me va parfaitement, je suis petite de taille. N’hésitez pas à commander. colis reçu rapidement
A***r –
Contente de mon achat. Conforme à la photo
F***r –
très grand ai niveau du visage mais très bonne qualité. je recommande
B***A –
Conforme à la description, bon tissu
M***T –
Arrivé vite, bien élastique au niveau de l’attache pour la tête.
G***y –
merci beuacoup j j’ai recu la commande sa ne seraivpas la derniere fois que je ferait la commande
Customer –
Parfais taille bien pas transparent
M***s –
wauw, supermooie jilbab en een zachte stof, helemaal tevreden!
J***r –
Super, bien longue, matière top!
F***s –
Parfait
D***h –
The quality of the prayer dress is very good. The shape at the head was not clear and wasn’t sure how to attach it at first. Otherwise, I am very happy with my purchase.
R***a –
Matière et couleur vraiment magnifique
R***r –
Pas d’odeur, arrivé en 10 jours, matière tres belle et fine, vraiment magnifique la taille est parfaite et la couleur aussi !
K***k –
c’est un peu plus foncé que la photo
A***E –
Good but you can see thru it if you don’t wear black underneath
Customer –
superbe robe!!!! livraison rapide
M***s –
me encanta. es perfecto. tal cual como en la foto. la tela es de muy buena calidad. no se transparenta. mido 1,72 y me queda incluso grande de altura. llevaba buscado algo así desde hace mucho tiempo. lo recomiendo sin duda. repetiré. subiré más adelante foto con él puesto. 🙂
Customer –
superbe robe!!! parfait pour la prière. moi qui suis de petite taille, ça me recouvre les pieds!! c’est parfait. c’est ma 2ème commande. n’hésitez pas!!! livraison rapide
A***m –
متل الصورة بالضبط كتير حلو وبارد مناسب لصيف وما بيشف ابدا طلبت 2وصلوني ب7تيام كتيررررر حبيتو حلو ومحتشم
G***r –
plus petit que sur la photo je mesure 170cm et ça ne tombais pas jusqu’au pied
S***M –
Bought it for the wife and she loved it. Thanks
R***i –
Amazing quality omg thanks
S***i –
nice , and fast delivery.
Customer –
Parfait !
M***s –
buen vestido. la tela es de buena calidad. fresco, cómodo. tardó 2 semanas y media en llegar lo recomiendo
D***d –
Je suis très contente de mon achat super produit. livraison rapide merci au vendeur.
G***o –
magnifique, je recommande très fortement
Y***i –
top comme sur la photo rien a dire
Customer –
Nice jilbab, material is lightweight but I got the white and it is very see-through. If you’re gonna buy, I’d suggest a darker color
Customer –
WOW de stof is echt super fijn, snelle levering! Ik ben zelf 1.63 en VALT PERFECT het valt nog 2/3cm op de vloer. Het is een gehele lengte! Echt heel erg blij mee! ik ga zeker meer bestellen
Customer –
Un peu long mais cv je fais 1.60 et je pèse 47kg au début je pensais qu’il allait pas être parfait car il était géant mais cv c’est juste l’effet du ‘papillon’’.
A***r –
TOOOP
N***i –
muy buena abaya del mismo color
A***a –
Absolument parfait, couvre tout le corps et couleur super joli
Customer –
Very good will highly recommend for a person who is 5’3 or 5’4 came in 2 weeks
M***e –
vraiment génial tombe parfaitement ma femme fait 1m75 pour 80kg et ces vraiment parfait merci et super rapide a la livraison
C***c –
Magnifique j’aime beaucoup en plus c’est archi pas transparent les filles foncez les yeux fermés il a pris 1 semaines pour arriver c’est pas mal
J***r –
Amazing quality and fast shipping
L***a –
It’s wonderful, super comfortable.
M***m –
Comme sur la photo
A***n –
excellent
S***a –
un peu transparent et court pour 165cm
Customer –
Très jolie, je suis satisfaite de ma commande
E***r –
The size is perfect and the material is very light and good quality. I can literally wear anything underneath (little bit seethrough though, but not too much). Delivery was quite fast, I am very satisfied.
Customer –
Top du top je kiff trop pratique matière manifique
D***d –
Parfait
2***r –
tissu transparent.
F***r –
parfait pour une personne de plus de 1m60
H***a –
This is really beautiful and should fit every size. It was delivered really fast.
N***s –
Trop trop belle
K***e –
très bien, je fais 1mm55 et elle touche à peine le sol quand je la porte. Parfait pour prier
F***r –
Satisfaite merci au vendeur
L***n –
Muy bonito y es la tela que me esperaba, la tela está muy bien y muy bonita
Customer –
Faster shipping than expected, cotton material, store has effective communication.
Z***m –
The item cam within a week! Material is good and fit was perfect!!
U***a –
fast delivery..good and the fabric is good quality,The colour is the same as in the picture. Thanks
N***h –
نفس الصوره ، بجنننن
Customer –
Taille = très grand
T***s –
Very fast and beautiful item.
A***r –
Déçu par le voile intégré car il faut quand même l’attacher.
C***a –
Top !
T***A –
Magnifique très bonne qualité
A***r –
this prayer dress ripped a bit in the corner and I barely touched it. I dot know if It was already like that or if not was a little ripped then got worse. but if I could possibly please be sent another one because I do like them please
F***r –
Nice Material, love it!
K***h –
The product looks just like the picture . If your tall it might be a bit short for you . Love it for prayer will order again
Customer –
Perfect for the summer. Its very airy and light
A***r –
Excellent je recommande mille fois
T***a –
super