We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Location | *Estimated Shipping Time |
---|---|
United States | 10-30 Business days |
Canada, Europe | 10-30 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Thanks for the fast delivery. Order 15.02, and come to order 19.02. The Child will be happy. Machine match the description.
everything was perfect. excellent product.
I did not received this item, but store agree with refund.
Toy for its excellent price, have automatic mode when he goes and transformed. Delivery fast, packed, all fit the description. Reliable store, his successful sales!!!
Well packed, product quality, fast delivery
Nice product for the price
ok
This nicely
Good price contrast ok...
i dont open because i send england gift. dont take pickture.
מצויין
Super good.
I'm very satisfied
Is not bad, later added…
Transformer in good condition, works. The child will be happy. Seller once again thank you for Fast shipping.
Shipped quickly, it for two weeks. It all together. As does not check need batteries.
Thanks a lot, very nice
Machine, like a good, but very cheap plastic. Need 5 finger batteries. There are no screws that captures the battery cover. Delivery fast enough.
awesome. good store. very satisfied.
purchased : january 29 arrived : february 11 from china to korea it's nice. need 5 AA batteries
Very good but not worth 60 real
ery fast, less than a month. It works great. Seller darling. Thank you very much!
Cars are super highly recommend Express Delivery
Robot is very high quality and interesting. Played with him as a family, still in good condition. Bright lights and precise control. All is super! Parcel tracking and came just in time! Thank you very much!
Arrive really fast and kids like the toy!